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Telephones/Telecommunications
 

Telephones/Telecommunications

The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program.

House Phones

Used for in-house calls only and is free of charge. For room to room, dial 7 plus
the room number.

DID Lines

The installation fee is $100 plus usage of local and long distance. DID lines are
$225 plus usage of local and long distance.
 
Speakerphones are available for rental through Presentation Services (PSAV), our in-house
audio visual company.
 

Internet Access

Internet is on T1 line. All guestrooms and meeting rooms are equipped with Internet connections via an RJ45 jack. In guestrooms, guests simply plug in and sign on accepting the charges, which are $14.95 per 24 hours.  
 
In meeting rooms there is the option of wired or wireless internet service. Charges for wired is $225 for an initial user and $20 per additional user thereafter, per day.
 
Charges for wireless in public areas and meeting rooms are $14.95 per user, per 24 hours.

Guest Room Calls

Type of Call Instructions Rates
Direct Dial-Bill to Room
EMERGENCY 9+911 No Charge
Room to Room No Charge
Local         9+Number           Local Rate   
$.10 per minute after 60 minutes
800/888/8xx toll free         9+1+Number Toll Free 1st 60 minutes $.10 per minute thereafter
Long Distance 9+1+Number AT&T Operator assisted rate less 50%
International 9+011+CC+CC+Number AT&T Operator assisted rate (by country)
Local, Long Distance and International Calls will be billed to your account only when the call is answered.
 
Applicable Taxes will be added • Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:
 
Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223
800-342-3377

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
 
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
 
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

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Hilton Toronto | 145 RICHMOND STREET WEST, TORONTO, ONTARIO M5H 2L2